Privacy Policy

Last updated: December 18, 2024

1. Information We Collect

1.1 Account Information

When you sign in with Google, we collect:

  • Your Google account email address
  • Your display name
  • Your profile picture URL
  • A unique identifier for your account

1.2 File Data

When you use our conversion services:

  • Original files you upload for conversion
  • Converted output files
  • File metadata (name, size, type, conversion settings)
  • Conversion history and statistics

1.3 Usage Information

We automatically collect:

  • IP address and browser information
  • Pages visited and features used
  • Conversion success/failure rates
  • Performance and error logs

2. How We Use Your Information

We use your information to:

  • Provide file conversion services
  • Maintain your account and conversion history
  • Improve our services and fix technical issues
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send important service notifications (not marketing)

3. File Security and Retention

3.1 File Security

  • All file transfers use SSL/TLS encryption
  • Files are scanned for viruses and malware
  • Access to files is restricted to conversion processes only
  • Our staff cannot access your file contents

3.2 File Retention

  • Temporary files: Deleted within 24 hours of upload
  • Converted files: Available for download for 7 days
  • File metadata: Kept for analytics and account history
  • Account data: Retained until account deletion

4. Information Sharing

We do not sell, trade, or share your personal information except:

  • Service Providers: Third-party services that help us operate (cloud hosting, analytics)
  • Legal Requirements: When required by law, court order, or government request
  • Safety: To protect our rights, property, or safety and that of our users
  • Business Transfer: In case of merger, acquisition, or sale of assets

5. Third-Party Services

5.1 Google Authentication

We use Google OAuth for authentication. Google's privacy policy applies to their services: Google Privacy Policy

5.2 Firebase

We use Google Firebase for data storage and authentication. Firebase privacy practices: Firebase Privacy

5.3 Analytics

We may use analytics services to understand how our service is used. These services may collect usage statistics and performance data.

6. Your Rights and Choices

6.1 Account Control

  • Access: View your account information and conversion history
  • Correction: Update your account information through Google
  • Deletion: Delete your account and associated data
  • Download: Export your conversion history data

6.2 Communication Preferences

You can opt out of non-essential communications. However, we may still send important service notifications.

6.3 Cookie Settings

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

7. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data according to this privacy policy.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you within 72 hours of discovering the breach, along with information about what happened and steps we're taking to address it.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification for significant changes

11. Contact Information

If you have questions about this privacy policy or our privacy practices, please contact us:

  • Email: support@aimobilepro.com
  • Contact Form: Contact Us
  • Mail: FlixIQ Convert Privacy Team, [Your Address]

12. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your personal information includes:

  • Consent: When you agree to processing for specific purposes
  • Contract: To provide the conversion services you requested
  • Legitimate Interest: To improve our services and prevent fraud
  • Legal Obligation: To comply with applicable laws