Help Center

Find answers to common questions and learn how to use FlixIQ Convert effectively.

Frequently Asked Questions

What file formats are supported?

FlixIQ Convert supports over 100 file formats including:

  • Documents: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, TXT, RTF, ODT, ODS, ODP
  • Images: JPG, PNG, GIF, BMP, TIFF, WebP, SVG, ICO, RAW, PSD
  • Audio: MP3, WAV, FLAC, AAC, OGG, WMA, M4A, AIFF
  • Video: MP4, AVI, MOV, WMV, FLV, MKV, WebM, M4V, 3GP
  • eBooks: EPUB, MOBI, AZW, AZW3, FB2, LIT, PDB
  • Archives: ZIP, RAR, 7Z, TAR, GZ, BZ2

Is my data secure?

Yes! We take security seriously:

  • All file transfers are encrypted using SSL/TLS
  • Files are automatically deleted after 24 hours
  • We scan all uploads for viruses and malware
  • Password protection available for sensitive documents

Do I need to sign in to use the service?

Image conversion features are available without signing in. However, signing in with Google provides access to:

  • All file conversion types (documents, audio, video, etc.)
  • Batch processing features
  • Conversion history tracking
  • Advanced tools (OCR, PDF manipulation, etc.)

What is the maximum file size?

File size limits depend on your account type:

  • Guest users: 50MB per file for image conversions
  • Signed-in users: 500MB per file
  • Batch operations: Up to 20 files at once

How long do conversions take?

Conversion times vary by file type and size:

  • Images: Usually under 30 seconds
  • Documents: 1-5 minutes depending on complexity
  • Audio/Video: 2-15 minutes depending on length and quality
  • Batch operations: Processing time multiplied by number of files

How-To Guides

Converting Your First File

  1. Visit the Converter section
  2. Drag and drop your file or click "Browse Files"
  3. The file type will be automatically detected
  4. Choose your desired output format
  5. Adjust quality and other settings as needed
  6. Click "Start Conversion"
  7. Download your converted file when ready

Using Batch Processing

  1. Sign in with your Google account
  2. Visit the Batch Processing section
  3. Choose your batch operation type
  4. Upload multiple files at once
  5. Configure settings for all files
  6. Start the batch process
  7. Download all results as a ZIP file

Using OCR Text Extraction

  1. Sign in to access advanced tools
  2. Go to Tools and select "OCR Text Extraction"
  3. Upload an image or PDF with text
  4. Select the document language
  5. Click "Extract Text"
  6. Copy the extracted text or download as a text file

Creating Device Mockups

  1. Sign in and go to the Tools section
  2. Select "Device Mockups"
  3. Upload your screenshot or image
  4. Choose device type (iPhone, Android, MacBook, etc.)
  5. Select background style
  6. Generate and download your mockup

Troubleshooting

Conversion Failed

If your conversion fails, try these steps:

  • Check that your file isn't corrupted
  • Ensure the file size is within limits
  • Try converting to a different output format
  • Clear your browser cache and try again
  • Contact support if the problem persists

Upload Issues

If you can't upload files:

  • Check your internet connection
  • Disable browser extensions that might block uploads
  • Try using a different browser
  • Ensure JavaScript is enabled
  • Check that the file format is supported

Slow Performance

If the site is running slowly:

  • Close other browser tabs to free up memory
  • Try during off-peak hours
  • Use a wired internet connection if possible
  • Convert smaller files or fewer files at once

Need More Help?

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